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Delivery
To know the shipping terms and conditions (shipping fees and minimum purchase amount required to get free shipping) that apply to other destinations, click on the following link: Shipping conditions per country
Payment
Credit card: when selecting the “pay by credit card” option, you will be automatically redirected to a secured payment through the PayPal website. This method is fast, absolutely safe, and will allow our team to prepare your order as soon as possible.
Bank transfer: if you choose the “pay by bank transfer” option, you will receive our bank details and will be invited to carry out a bank transfer through our bank and to send us the proof of payment. Please note that we will only start preparing your order once we received the proof of payment.
Returns/defective/missing items
Order tracking
Online support
At any time you can leave a message to our online assistance tool situated in the lower-left corner of your screen. According to our availability, you’ll have the opportunity to chat live with a member of our team regarding any question on the website and/or our products. In case our operator is absent, you will be invited to leave us a message and we will get back to you as soon as possible.