In order for you to access all features of the website and view the prices, you first have to register by clicking here

It may be because you forgot your password. In order to get a new one, just click here, type in your email address and click “send”. An email with you new password will be sent directly to your email address. If, in spite of this you remain unable to log in, please contact our customer service by either letting us a message on our website by clicking here or by sending us a message directly to: info@dodionline.com. In fact, it is possible that your account has been blocked in case the information you gave us when registering did not able us to check that you were indeed a professional trader.

Browse through the various product categories and click on the products you are interested in. In order to check the available sizes and colors, click on the button “add to cart”. A new window opens and displays all the existing sizes and color combinations. Indicate in the corresponding field the quantity you wish to order and click again on “add to cart”. Your cart – in the top-right corner of your screen – will update the number of selected items. Once you have done your selection, click on “my cart” in the top-right corner of your screen and click on “check out” if you wish to validate your order

The minimum purchase amount is €100 (tax excluded).

The prices are announced without VAT. The current applicable VAT rate is 20%. For intra-Community sales of goods, the VAT is not aplicable (provided that your VAT number has been validated on the official European Commission website)

Unless otherwise indicated in the product description (shoes for example), you may order your products by the unit. The total amount of your order should nonetheless be at least €100 (tax excluded).

All our shoes are sold by box of 12 pairs, assorted by the following EU sizes: 1 pair of size 36, 2 pairs of size 37, 3 pairs of size 38, 3 pairs of size 39, 2 pairs of size 40 and 1 pair of size 41.The announced price is by the pair. So, if you wish to order a shoe model, just indicate the quantities by multiples of 12. For example: if you want 1 box of 12 pairs, you have to indicate “12” as the desired quantity.

When a product is out of stock, it is not possible to order it. Indeed, the “quantity” field will be crossed out. It is possible that some products will be available soon: in this case the “quantity” field will appear in color and the estimated availability date will be indicated in the caption.

Unfortunately it is currently impossible to view the availabe quantities for a specific product. However our customer service will contact you in case some of the ordered items are missing, in order to inform you and to know if you wish to replace them by other products or if you prefer to get a refund.

When you order on our website, your order is dispatched within an orientative time of 1 to 3 days. The shipping time depends on the delivery address. To know the delivery time to your country, click on the following link: view delivery times. We do not dispatch orders on Saturdays nor Sundays. In case you placed an order on a weekend, your order will be dispatched on Tuesday or Wednesday.

To Metropolitan France, Belgium and Luxembourg, shipping is free for all orders superior to €200 (tax excluded) – except for individual specific conditions negotiated with the customer. For orders under €200, a fixed price (7,95€ for Metropolitan France and €9,95 for Belgium and Luxembourg) will be charged.

To know the shipping terms and conditions (shipping fees and minimum purchase amount required to get free shipping) that apply to other destinations, click on the following link: Shipping conditions per country

If your country does not appear on the list and you wish to place an order, our team will contact you to inform you on the shipping fees to your destination and will invite you to pay the corresponding fees (these prices are not fixed as they depend on the destination, the quantity and the weight of the parcels). Contact our customer service (info@dodionline.com) if you want to know the applicable shipping fees before placing your order.

Yes, if you wish to have your goods delivered by your usual carrier (at your own cost), choose the “I pick up the goods at the store” option when validating your order and add a comment to your cart specifying the contact details of your carrier. When your order is ready we will contact your carrier in order to arrange the collection of the goods.

When your order is dispatched, you receive a dispatch notice by email with a tracking number. In case you do not receive your order in time (see delivery time), please contact our customer service (info@dodionline.com) so that we can contact the carrier.

Yes, you just have to choose the “I pick up the goods at the store” option when validating your order. In this case, you will be informed by email when your order is ready and you will have 14 days to pick it up. By default, your order will be prepared in our store in Paris. If you wish to pick it up in one of our stores in Brussels, please specify it in the comments of your cart and indicate in which store you wish to collect the goods. You can see our stores addresses here.

Yes, and in order to do so, just indicate the date from which you wish to receive your order when validating your cart. Your goods will be delivered on that date or on the following days.

You can either pay by credit card or by bank transfer.

Credit card: when selecting the “pay by credit card” option, you will be automatically redirected to a secured payment through the PayPal website. This method is fast, absolutely safe, and will allow our team to prepare your order as soon as possible.

Bank transfer: if you choose the “pay by bank transfer” option, you will receive our bank details and will be invited to carry out a bank transfer through our bank and to send us the proof of payment. Please note that we will only start preparing your order once we received the proof of payment.

Not necessarily. Once redirected to the PayPal website, you can either pay through your already existing PayPal account, create a new account (for free) or you can choose the option “you do not have any PayPal account” : in this case you can carry out the payment without creating any account.

Once the payment is carried out, you should receive a confirmation email from PayPal. If you haven’t received this confirmation or if you haven’t managed to finalize the payment validation process, please contact our customer service by email at “info@dodionline.com“, mentioning your name and cart number.

We always check the conformity of the goods when preparing the orders and do our best to make sure none of the delivered products is defective. However should it happen, please contact us immediately by email mentioning the following elements: product reference, color, quantity, nature of the defect and attach a picture of the item. We will tell you how to procede and we will pay you back if appropriate.

Yes, you have 14 days from day you received your parcel to return the item(s) you aren’t 100% happy with. Inform us by email at info@dodionline.com before you returning the item(s) mentioning: the item’s reference, color,quantity. The products have to be returned in their original packaging and may not have been worn. Returned products should be sent to the following address: Dodi Rayon for, 142 rue du Temple, 75003 Paris, France. Return shipping fees are at the customer’s expense.

If the parcel you received is damaged or if you notice that some items are missing, please contact our customer service within 5 days by email : info@dodionline.com or by phone 0033 (0)1 48 87 33 50.

You placed an order and wish to know its status: in order to do so, just log on to the website, go to the “my account” section and click on “my orders”. You will find the order you placed and under the heading “status”, the status of your order. In all cases, a member of our team will be constantly in touch with you to inform you on the progress of your order and you can always contact us through the website, by phone at 0033 (0)1 48 87 33 50, or by email : info@dodionline.com.